Tuck Kee Pets Essential Shampoo 500ml

1. General questions
What is the status of my order?
You can check the status of your order here: https://tuckkeepets.com/apps/parcelpanel?nums=1234&preview=parcelpanel

Can I change my order?
Once your order has been placed, you are unfortunately unable to make changes to it.

Where do you ship?
Our shipping is currently throughout Singapore. We have stockists nationwide so rest assured your products will arrive in safe condition and on time.

How long does it take to ship my order?
It usually takes about 2-5 business days for your order to be shipped.

2. Payment
What payment methods do you accept?
We take Cash on Delivery (COD), Cards (Debit & Credit) and other online payments.

Which currency will I be charged in?
You will be charged in SGD.

Do you offer an installment payment option?
Currently, we do not have any installment plans.

3. Shipping
Do you offer fast shipping?
Yes, we do. With our fast shipping, you will receive your order within 1-2 business days with an additional fee of $25.

How can I track my package?
You can track your package here: https://tuckkeepets.com/apps/parcelpanel?nums=1234&preview=parcelpanel

4. Returns
Do you accept returns?
Yes, we do. If your item(s) are damaged or if you've received the wrong item in delivery you can return your order.

Can I exchange an item?
Yes, you can.

Are returns free?
Yes, it is.

How long does it take to process a return?
To return, the process takes about 3-5 business days.